Ground & Air Source Heat Pumps Glasgow

Our talented engineers are experts when it comes to designing heating systems using heat pumps, both air and ground sources, for domestic or commercial properties.

You can ask all sorts of weird and wonderful questions, and I’m sure we’ll have an answer for you. However, if we find ourselves stuck, we will endeavour to find an answer within minutes, if not seconds (put you on hold for a sec).

Our heat pump engineers will discuss your requirements in detail, understand precisely what’s required, and provide you with all the information you need, followed by a confirmation in an email.

If we quickly establish that heat pump technology is not the right one for you during your call, then we won’t waste your or our time by booking a site visit.

Provided you’re happy with the information you’ve received so far, and you would like to arrange a site visit, we will organise this for you & preferably, the handsome gentleman you’ve been speaking to will conduct a site visit as he’s got all the information and to avoid any miscommunication will follow up the complete process.

Once the site visit has been carried out, and you like what you heard during the site visit as to the location of the heat pump, hot water cylinder etc, we will email you a formal quote along with all the details that have been agreed.

We do not require any signatures or deposits on the day you have time to think and make a decision in your time.

If we’ve held up to your expectations thus far and you’d like to place an order with us, we would request a deposit payment along with a signed contract to be emailed over to us.

From here on, you will be in the safe hands of one of our office staff, who will be your project manager and will be responsible for ordering materials, install dates, invoicing, commissioning paperwork & help with your grants/loans.

Before we provide you with an installation date to install your heat pump, it is very important that we carry out a thorough survey and go over everything with you, explaining what to expect before and on the day of the heat pump install etc.

There are a lot of things that are discussed and agreed. E.g. your heat pump location, hot water cylinder location, preferred routes for pipework, the level of disruption to be expected, do you need to clear out any rooms before our engineer arrives, how we will lift and relay the carpets etc.

After all these details have been discussed, it’s only then do-we book a heat pump install date. It sounds like a lot, but to be fair, it doesn’t take us more than a maximum of an hour if everything is fairly straightforward.

We will always do our best to accommodate and reduce as much disruption as possible. On the day, our engineers turn up with dust sheets and make sure all the walkways and areas that they will be working on will be protected.

At the end of every shift, our engineers will tidy up and leave everything clean after themselves.

If the work we’re doing is very intrusive and involves lifting floorboards etc, and you can move out of the house for the duration of the installation, we’ll be able to finish the job much quicker. But we understand this is often not possible and are well used to working with homeowners living in the property.

On the anniversary of your installation, we will contact you to book an annual service and make sure your system is well looked after.